Information We Collect
When you visit the site, we collect, store and process useful information that helps us to improve the usability of the website by making it secure, improving response performance and enhancing the overall efficiency of the site. This includes using a technology known as Cookies that contains technical data about how you interact with our services. As a visitor, you can conditionally access certain publicly available information on our website without providing any personally identifying information. Your personal data is collected when you engage with any of our services in order to help us curate contents and offer tailored experiences and services that are relevant to what we can provide to you. Your personal data is any information that can in any way identify you as a user on our app/website.
Ways in which we can collect your personal data include:
Reasons we can collect your personal data includes in no particular order:
Data we collect includes:
Information that is collected from you is used to provide and customize the services you have requested and to exercise or comply with legal rights, obligations or for normal business purposes of the kind set out in this Policy.
Your personal Information is used to enhance our services by improving its security, performance and personalized customizations for you. We may contact you about your account and our services, in-person or online, in order to provide you with our customer service or to provide you with personalized marketing and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
We further use your personal information to determine your general geographic location, provide localized courses and classes, provide you with customized and personalized study material, recommendations, determine your Internet service provider , and help us quickly and efficiently respond to inquiries and requests and enforcing our terms (such as determining free trial eligibility) and communicate with you concerning our service (for example by email, push notifications, text messaging, and online messaging channels), so that we can send you details about new features and content available on the Website, special offers, promotional announcements, surveys, and to assist you with operational requests such as password reset requests.
Third-Party DataWe also collect information about you from third parties.This includes.
Our third-party service providers remain responsible for the quality of their services and do not share our proprietary data. They may, where necessary, maintain their brand identity and
require our users to identify themselves on their platform through our website. We’ve chosen
our third-party service providers because of their experience in their domains and the quality
of their service. The data from our third-party service providers that are shared with us only
help us to update your related records on our platform thereby helping us to serve you
We will share your data with our third-party service providers where necessary especially for legal or security reasons.
When you enter our website, we collect information about your browser type and your IP address (a unique address that identifies your computer on the Internet). We also store certain information from your browser using a technology known as "cookies." A cookie is a piece of data stored on the user's computer tied to information about the user. Cookies can be stored temporarily or permanently and can be cleared by a user. You can disable cookies in your browser, however, you should note that cookies may be necessary to provide you certain features available on the Website (e.g. customized delivery of information).
Surveys and Feedback
By means of in-person or online interviews, questionnaires, surveys or any feedback means,you provide information that would be very helpful in analyzing, testing, securing our services. We keep records of this feedbacks for future references when required. This information is not shared with third parties unless stated otherwise. In most cases, your identity would remain anonymous during and after conducting these surveys and feedbacks. We will use the information you provide in these feedbacks to analyse, secure and enhance our services, to provide you with a personalized experience on our Website (especially, by offering you services that is best suited for you), to contact you about your account and our services, to provide you customer service, to provide you with personalized marketing and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
Security and Sensitive Data
We urge you not to share your personal information such as login passwords, credit card cvc with other users on our website or app. When using third party authentication or payment servicesensure that there is an https connection. Third party services only share information with us that you’ve permitted them to share with us on our request. Sensitive third-party data are stored on their servers and we can only receive certain information based on permissions. In most cases, you’ll be informed ahead of time of the data we’re requesting from these third parties. We secure sensitive data by using cryptographic algorithms such as hashes, AES encryptions, administrative measures, IAM access privileges, e.t.c. We use other companies, agents or contractors ("Third parties") to perform services on our behalf or to assist us with the provision of services to you.Typical scenarios where Third parties assist us are in
In the course of providing such services, these Third parties may have access to your personal or other information. We do not authorize them to use or disclose your personal
information except in connection with providing their services.
We only share your personal data when it is necessary to offer the Service legally required or permitted by you.
Upon legal requests, we will share your personal data with authorised entities such as lawyers, agents or government agencies. Depending on the legal jurisdiction of the states we operate in, we will have to share and access your personal data according to the legal statutes in order to comply with their laws, protect our assets, curtail any potential criminal activities and most importantly , to protect your interests where required.
We will also provide access to our data and infrastructures to our staffs, with the required privileges, in order to analyze and advise us on useful information based on the data we store so that we can improve our service and understand how to serve you better. Please note that some of these rights are not absolute. In some cases, we may refuse a request to exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation to provide you with particular products and services. We will keep you informed as to the actions that we can take when you make your request.